Account

Issues related to account management

6 answers

Sub-accounts allow you to organise and segment usage and resources within your account. Using sub-accounts you can separate the keys, usage logs and analytics reports for different development stages such as Test and Production. You can switch between your sub-accounts at any time by using the drop-down selector at the top right corner of the page.

Please go to the new sub-account creation page in your account and fill out the form. The new sub-account will be instantly accessible.

Please go to the new role creation page in your account and fill out the form. You will then be able to assign this access role to new and existing users.

Please go to the new user creation page in your account and fill out the form. The new user will be emailed a link which will allow them to set a new password and continue straight into the account to begin work.

Please use this password reset form to reset your password and regain access to your account.

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Billing

Issues related to payments or invoicing.

4 answers

Yes, your card details are sent directly from your browser to our payment processor, Stripe. We do not store any personal billing details on our service.

Please open your billing portal while logged-in to your account. You will then be able to manage your payment sources such as adding new cards, setting default payment methods, and more.

No, the payment processing costs we incur are built into the price of the plans.

To cancel your subscription plan simply go to the billing portal and click the "cancel subscription". You will continue to be able to use the API until the end of the billing cycle as usual.

API

REST API related conundrums

4 answers

Please visit our docs website to review our API documentation and other related information.

Yes, you may review your web API usage in your personal API log and enjoy indefinite storage.

Yes, for assistance please contact us via the contact form. Please include as much information as possible about your configuration and the issues you are facing.

Navigate to the API IP whitelist page and enter the IP address of your web server.